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09
Connection · 24 min
Understanding Customer Needs
Ask the questions that unlock the real motivation.
▶
2026 Real-World Scenario
Understanding Customer Needs
24 min
Voice pace
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Saved on this device · 0.92x
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Replay Voice
I
Watch
A realistic workplace scenario with Coach Dante narrating the principle.
II
Practice
Record your own walkthrough. AI gives instant tone & posture feedback.
III
Quiz
5-question scenario quiz. Pass at 80% to unlock the next module.
Live Roleplay
AI Customer · Coach Dante Feedback
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A customer just walked into the showroom. Greet them. Type your opening line below to begin the roleplay.
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Module Quiz
5 Questions · Pass 80%
1.
Best discovery question?
What's your budget?
What does your perfect car day look like?
Cash or finance?
2.
Listen for...
Buying signals only
Lifestyle, family, dreams
Objections to crush
3.
Avoid...
Open questions
Yes/no rapid fire
Listening
4.
Real motivation is often...
Stated upfront
Beneath the surface
About price
5.
Take notes because...
It looks busy
Details build trust later
It's required
Submit Quiz →
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10 · Luxury-Level Customer Service
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