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05
Connection · 11 min
Learning Customer Names
Use names with intention. Make every guest feel seen.
▶
2026 Real-World Scenario
Learning Customer Names
11 min
Voice pace
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I
Watch
A realistic workplace scenario with Coach Dante narrating the principle.
II
Practice
Record your own walkthrough. AI gives instant tone & posture feedback.
III
Quiz
5-question scenario quiz. Pass at 80% to unlock the next module.
Live Roleplay
AI Customer · Coach Dante Feedback
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A customer just walked into the showroom. Greet them. Type your opening line below to begin the roleplay.
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Module Quiz
5 Questions · Pass 80%
1.
Best way to remember a name?
Repeat it back, use it once early
Write it on your hand
Skip it
2.
If you forget the name?
Avoid them
Ask kindly — it shows care
Make one up
3.
Names should be used...
Every sentence
Naturally, at key moments
Never
4.
Pronunciation matters because...
It's polite respect
It saves time
It impresses managers
5.
Use names to...
Pressure
Personalize and connect
Upsell
Submit Quiz →
Up Next
06 · Active Listening Skills
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