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14
Mastery · 18 min
Handling Customer Questions
Answer with clarity, confidence, and curiosity.
▶
2026 Real-World Scenario
Handling Customer Questions
18 min
Voice pace
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Saved on this device · 0.92x
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I
Watch
A realistic workplace scenario with Coach Dante narrating the principle.
II
Practice
Record your own walkthrough. AI gives instant tone & posture feedback.
III
Quiz
5-question scenario quiz. Pass at 80% to unlock the next module.
Live Roleplay
AI Customer · Coach Dante Feedback
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A customer just walked into the showroom. Greet them. Type your opening line below to begin the roleplay.
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Module Quiz
5 Questions · Pass 80%
1.
When asked something hard?
Deflect
Pause, acknowledge, answer with clarity
Argue
2.
If you don't know?
Bluff
'Great question — let me get the right answer'
Ignore
3.
Tone should be...
Defensive
Curious and confident
Bored
4.
Repeat the question because...
It buys time and confirms understanding
It's polite filler
Required
5.
Always end answers with...
A new question
Confirmation: 'Does that help?'
Silence
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15 · Overcoming Objections Calmly
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